How can we help?

Check out below for some of the most frequent questions we get asked about.
Still can’t find what you are looking for?
Pop us a mail!

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General Questions

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We offer payment via Direct Bank Transfer (EFT) or via credit/debit cards using Payfast.

Standard National Delivery is R100.

Once we have received your proof of payment, we will pack and ready your order for delivery via our courier partner. Delivery takes place within 3-5 business days.

Please contact us directly if you are living outside South Africa and would like to purchase something from our range.

info@providence.capetown

14 Days exchange policy.

We offer full refunds on all products returned to us in the original purchased conditions. If you have purchased an item online and it does not fit or is not what you like/want, please return it to:

Store Address

Providence
Shop 2A,
Knysna Quays Waterfront
Waterfront Drive,
Knysna
6570

An EFT will be done to your account, on the same day that it was delivered to the store.

Yes! Please pop in if you would like to come and see and try out our garments! We are situated at the Knysna Quays Waterfront, Shop 2A, Waterfront Drive. Safe & Secure Parking and has manned security.

We are right next to DryDoc – a very well-known restaurant at the Knysna Quays Waterfront. After some much needed retail therapy, enjoy the beautiful scenery of the harbour and delicious food.

Product Questions

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Body height: measure standing along a doorpost or wall heels together, without shoes.
Chest: measure the chest around at the fullest part.
Waist: measure around the natural waistline.
Inseam: measure from the top oft he inside leg from the crotch to the ground.

The wash care for each individual item is displayed below the product images. Please have a look at your specific garment wash care there.

In an effort to reduce waste we have decided to stop manufacturing and sewing wash care tags on our new garments. Most shoppers cut them out and this adds to waste all around.

Please have a look at the wash care on each product page if you have any queries.

The sizing guide for each individual item is displayed below the product images. Please have a look at your specific garment size, after using the measurement guide above.

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